Privacy Policy

1. About This Policy

Wooden Amethyst (“we”, “us”, “our”) is a web design and hosting business based in Melbourne, Victoria. We are committed to protecting the privacy of our clients, prospective clients, and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website at woodenamethyst.com.au, interact with us, or purchase our services.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: your name, business name, and job title.
• Contact information: email address, phone number, and business address.
• Business information: details about your business, services, and target customers that you provide during our questionnaire or onboarding process.
• Website content: images, logos, text, and other materials you provide for your website build.
• Payment information: billing details required to process payments. We do not store full credit card numbers ourselves; payment processing is handled by our third-party payment provider(s).
• Technical information: IP address, browser type, operating system, and browsing behaviour collected automatically through cookies and analytics tools when you visit our website.
• Communication records: emails, messages, and other correspondence between you and us.

3. How We Collect Information

We collect personal information:

• Directly from you when you fill out our contact form, questionnaire, or communicate with us via email or phone.
• Through our website using cookies, analytics tools (such as Google Analytics), and security services (such as Cloudflare).
• From third-party platforms where you have authorised us to access information on your behalf (e.g. Google Business Profile).

4. How We Use Your Information

We use your personal information to:

• Provide, deliver, and manage our website design, hosting, and maintenance services.
• Communicate with you about your project, account, or enquiries.
• Process payments and send invoices.
• Send transactional emails such as order confirmations, project updates, and support correspondence.
• Improve our website and services based on usage patterns and feedback.
• Comply with our legal obligations under Australian law.
• Protect against fraud, unauthorised access, and other security risks.

We will not use your personal information for direct marketing purposes without your consent. You may opt out of any marketing communications at any time by contacting us or using the unsubscribe link in any marketing email.

5. Disclosure of Information

We may share your personal information with:

• Hosting and infrastructure providers: to deliver your website and ensure uptime and security.
• Email service providers: to send transactional and support emails on our behalf.
• Analytics providers: to help us understand how visitors use our website (data is anonymised or aggregated where possible).
• Payment processors: to process your payments securely.
• Domain registrars: where we assist with domain registration or transfers on your behalf.
• Professional advisers: such as accountants or legal advisers, where necessary.
• Government or regulatory bodies: where required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

6. Overseas Disclosure

Some of the third-party services we use (such as hosting infrastructure, email providers, and analytics tools) may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure that those parties comply with obligations substantially similar to the APPs. By using our services, you consent to the transfer of your information to these overseas facilities where necessary to provide our services to you.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, remember your preferences, and collect anonymous usage data. Cookies we use may include:

• Essential cookies: required for the website to function correctly (e.g. security tokens).
• Analytics cookies: to understand how visitors interact with our site (e.g. Google Analytics).
• Security cookies: used by services like Cloudflare Turnstile for bot protection.

You can manage or disable cookies through your browser settings, though doing so may affect the functionality of our website.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include SSL encryption, secure hosting environments, access controls, and regular security updates. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it. Project files, content, and correspondence may be retained for a reasonable period after the end of a service agreement for record-keeping and potential future reference.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or out-of-date information.
• Request deletion of your personal information, subject to our legal obligations and legitimate business needs.
• Withdraw consent for any processing based on consent.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to make a complaint, or would like to exercise your privacy rights, please contact us: